FAQ

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Problem solvers, solution seekers, these are our people. They’ve been collected for one purpose, and that purpose is helping YOU. Call us at +1-855-259-2536 , we’ re are available 24/7. Email us at support@bienalo.com and we will respond within an hour. Or just hit our Live Support Button and talk to us that way.

Once a username is made you cannot change it, but you can change your screen name, which is your identity which other users on the site will see. Please call us at +1-855-259-2536 or email us at support@bienalo.com and we can walk you thorough the process.

At the moment, we only list major cities, so we would advise you to choose the one that is closest to your location. If you want to talk to a member of our care team about this, call us at +1-855-259-2536 or email us at support@bienalo.com

For sure. Pages with more content are shown to get more attention. Click on “Edit my Profile” and on that page you can add a picture. If you need assistance please call +1-855-259-2536 or email us at support@bienalo.com and we will help you.

Yes. Simply click to the “Edit my Account” page to delete any photos or videos you no longer want on the site. If you need more information please call us at +1-855-259-2536 or email us at support@bienalo.com for help.